FAQS

If the Top of the Tasman Glacier Hike flies much higher than the Tasman Glacier Heli Hike, why are they the same price?

The Wigley: Top of the Tasman Glacier Hike uses the ski-plane (unless environmental conditions dictate otherwise) to land on snow at approx 2200m and The Adventurer: Tasman Glacier Heli Hike uses a helicopter to land on hard ice at approx 1300m.

Simply speaking, helicopters are much more expensive to operate than ski-planes.

Do you operate all year round?

Yes we do operate our three experiences all year round, each season certainly brings it’s own magic.

We provide an extra insulation layer jacket during winter to ensure that you are kept warm.

Is there food to purchase at your base at the Aoraki/Mt Cook Airport?

Presently there is nowhere to purchase food at the Aoraki/Mt Cook Airport except for a small cookie box and bottled water.

In order to keep your energy levels up, it is essential that you have eaten and hydrated well prior to embarking on your trip.

It is also advisable to bring some snacks and a drink with you.

The Aoraki/Mt Cook Village is only 6 kms away which has a few cafes and restaurants.

What happens if I am running late?

Please ensure that you allow sufficient time to travel to our base at the Aoraki/Mt Cook Airport, Mt Cook Road, State Highway 80 safely. The drive to us is stunningly scenic and you may want to stop along the way.

We have strict safety briefing and aviation scheduling times so are unable to delay a trip departure if you are running late. Missing your trip would result in still having to pay for your trip regardless as we have held your place/s expressly for you.

What are the driving distances to your base at the Aoraki/Mt Cook Airport?

Please be aware of the following travel times to our base at the Aoraki Mt Cook Airport. This will ensure that you allow sufficient time to travel safely. We are unable to delay a trip departure if you are running late.

These times are based on travel during summer and do not include any stopping along the way.

Please allow extra time if you are travelling in winter:

FROM:

Mt Cook Village 10 minutes

Twizel: 50 minutes

Tekapo: 1.5 hours

Wanaka: 2.75 hours

Are there any passenger weight restrictions?

There is an individual weight restriction of 116 kg/256 pounds for our experiences as they utilise either helicopters or ski planes. Please contact us on info@mtcookguides.co.nz or 0800 68 2665 (within New Zealand) if you would like to join a trip and are over this weight limit.

Do we have to make a booking? How far in advance?

Each year seems to get busier in the Aoraki/Mt Cook National Park, therefore our advice is to book as early as possible. It is impossible to predict how far in advance particular trips will sell out, so as soon as you know which trip and day you want, contact us as soon as possible.

You can do this easily by booking online on this website, via our secure form also found on this website or by phoning +64 3 435-1001 or tollfree (within NZ) 0800 MT COOK  (0800-68-2665)

If for some reason you need to cancel your trip, then let us know as soon as possible. Most trips are fully refundable provided that we receive your cancellation twenty-four (24) hours prior to the reporting time. Please see the terms-and-conditions section on this website for more details.

What happens if our trip is affected by weather?

Operating in an alpine environment means that we are subjected to rapid changes in environmental conditions. If your experience is cancelled by us for any reason you will have the option to reschedule or have the total cost refunded.