FAQS

Where is Aoraki/Mount Cook?

Aoraki/Mount Cook, New Zealand’s highest mountain, is in the central part of the South Island, deep in the heart of the Southern Alps. The mountain lies within Aoraki/Mount Cook National Park.

Where can I stay at Aoraki/Mount Cook?

A popular hotel for visitors is The Hermitage, which also owns and operates chalets and a lodge & motel, with options ranging from backpacker accommodation through to family units. There are a few other motel options in the village and a nearby camping ground White Horse Hill which is 2km away, connected via a walking track. Aoraki/Mount Cook Village is reasonably small and in a remote location, so booking accommodation in advance is recommended.

Are there any shops in the Aoraki/Mount Cook Village?

There are a few restaurants and bars in the village, but there are no supermarkets, only a small convenience store. The nearest supermarket is in Twizel, the closest town, 65km away. There is a self-service petrol pump, however, the prices reflect the remote location.

How do I to get to the Tasman Glacier?

The best way to experience Tasman Glacier is flying in by helicopter or ski plane, however, you can view the glacier by driving and then walking. Turn off SH80 onto Tasman Valley Road just before Aoraki/Mount Cook Village. Follow this for about 7 km to the carpark at the end. From the carpark, you can do an easy 1-hour return walk for glacier views. For more information visit the Tasman Glacier page

Where is the Tasman Glacier?

The Tasman Glacier is in Aoraki/Mount Cook National Park and is accessible by flying or driving and walking. For more information visit our Tasman Glacier page.

What is the main difference between the two heli hike tours offered?

The Wigley: Top of the Tasman Glacier Hike uses the ski-plane (unless environmental conditions dictate otherwise) to land on snow at approximately 2200m and The Adventurer: Tasman Glacier Heli Hike uses a helicopter to land on hard ice at approximately 1300m.

Can I do a glacier tour at any time of the year?

Yes, we operate our three experiences all year round, each season certainly brings its own magic.

We provide an extra insulation layer jacket during winter to ensure that you are kept warm.

Is there food to purchase at your base at the Aoraki/Mt Cook Airport?

Presently there is nowhere to purchase food at the Aoraki/Mt Cook Airport except for a small cookie box and bottled water.

In order to keep your energy levels up, it is essential that you have eaten and hydrated well prior to embarking on your trip.

It is also advisable to bring some snacks and a drink with you.

The Aoraki/Mt Cook Village is only 6 kilometres away which has a few cafes and restaurants.

What happens if I am running late?

Please ensure that you allow sufficient time to travel to our base at the Aoraki/Mt Cook Airport, Mt Cook Road, State Highway 80 safely. The drive is stunningly scenic, and you may want to stop along the way.

We have strict safety briefing and aviation scheduling times so are unable to delay a trip departure if you are running late. Missing your trip would result in still having to pay for your trip regardless as we have held your place/s especially for you.

What are the driving distances to your base at the Aoraki/Mt Cook Airport?

Please be aware of the following travel times to our base at the Aoraki/Mt Cook Airport. This will ensure that you allow sufficient time to travel safely. We are unable to delay a trip departure if you are running late.

These times are based on travel during summer and do not include any stopping along the way.

Please allow extra time if you are travelling in winter, snow and ice may be present on the roads.

From:

  • Mt Cook Village: 10 minutes
  • Twizel: 50 minutes
  • Tekapo: 1.5 hours
  • Wanaka: 2.75 hours
Are there any passenger weight restrictions?

There is an individual weight restriction of 116 kg/256 pounds for our experiences as they utilise either helicopters or ski planes. Please contact us on info@mtcookguides.co.nz or 0800 68 2665 (within New Zealand) if you would like to join a trip and are over this weight limit.

Do we have to make a booking? How far in advance?

Each year seems to get busier in the Aoraki/Mt Cook National Park, therefore our advice is to book as early as possible. It is impossible to predict how far in advance particular trips will sell out, so as soon as you know which trip and day you want, contact us as soon as possible.

You can do this easily by booking online on this website, via our secure form also found on this website or by phoning +64 3 435-1001 or toll-free (within NZ) 0800 MT COOK (0800-68-2665)

What happens if I need to cancel my trip?

If for some reason you need to cancel your trip, then let us know as soon as possible. Most of our trips are fully refundable provided we receive your cancellation request twenty-four (24) hours prior to the reporting time. Please see the terms and conditions section on this website for more details.

Will the weather conditions affect our glacier trip?

Operating in an alpine environment means that we are subjected to rapid changes in environmental conditions and our priority is to keep you safe. If your experience is cancelled by us for any reason you will have the option to reschedule or have the total cost refunded.