{"id":100,"date":"2020-09-16T09:06:28","date_gmt":"2020-09-16T09:06:28","guid":{"rendered":"http:\/\/hosting.logic1.co.nz\/foxguides\/?page_id=100"},"modified":"2023-09-25T10:18:18","modified_gmt":"2023-09-24T21:18:18","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.mtcookguides.co.nz\/terms-and-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"100\" class=\"elementor elementor-100\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3dfce56 e-flex e-con-boxed e-con e-parent\" data-id=\"3dfce56\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-e-bg-lazyload=\"\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77efd788 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"77efd788\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e3b0cc7 elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"2e3b0cc7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:&quot;200&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e331aca elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5e331aca\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:&quot;400&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 08-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Let us know if you have any questions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c509d8 e-flex e-con-boxed e-con e-parent\" data-id=\"5c509d8\" data-element_type=\"container\" data-settings=\"{&quot;container_type&quot;:&quot;flex&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9ba016b e-con-full e-flex e-con e-child\" data-id=\"9ba016b\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b81b8af elementor-widget elementor-widget-text-editor\" data-id=\"b81b8af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title\"><h5>Terms<\/h5><\/div><div id=\"post-806\" class=\"post\"><ul><li>These terms and conditions are the terms upon which Aoraki-Mt Cook Glacier Guiding Limited Partnership (\u201cWe\u201d, \u201cUs\u201d or \u201cOur\u201d) permits You to make bookings with Us using Our website, by email, fax or telephone. By making a booking with Us, You are agreeing to comply with and be bound by these terms and conditions and all applicable laws and regulations.<p>All agreements and contracts shall be subject solely to New Zealand law and the exclusive jurisdiction of the New Zealand courts. \u00a0 \u00a0<\/p><\/li><\/ul><h5>\u00a0<\/h5><h5>Pricing<\/h5><ul><li>All prices are in New Zealand dollars (NZ$) and include GST. \u00a0All prices are correct at the time of publication, but We reserve the right to alter the prices for any reason at any time.<\/li><\/ul><h5>\u00a0<\/h5><h5>Bookings<\/h5><ul><li>To make a booking using the online booking system on Our website, or by email, fax or telephone, You must pay Us the full cost of Your trip and any food by credit card by providing Us with Your credit card details. Payment by credit card is accepted as confirmation of Your booking.<\/li><li>An email confirmation of Your booking will be sent to You under the name of \u00a0Aoraki-Mt Cook Glacier Guiding Limited Partnership T\/A Mt Cook Glacier Guiding.<\/li><li>By providing Us with Your credit card details You are authorising Us to charge any cancellation fee set out in these terms and conditions to Your card.<\/li><\/ul><h5>\u00a0<\/h5><h5>Website and Credit Card Security<\/h5><ul><li>We use the Direct Payment Solutions (DPS) system in respect of bookings made using Our website.<\/li><\/ul><h5>\u00a0<\/h5><h5>Restrictions<\/h5><p>The following restrictions apply:\u00a0\u00a0<\/p><p>Minimum Age for children wishing to participate in Our trips:<\/p><p>The Adventurer: Haupapa\/Tasman Glacier Heli Hike \u2013 Minimum Age 10 years.<\/p><p>The Wigley: Haupapa\/Tasman Glacier Snow Shoeing \u2013 Minimum Age 12 years.<\/p><p>The Cool Climber: Haupapa\/Tasman Glacier Ice Climbing \u2013 Must be at least 13 years old and 13-16 yrs must be accompanied by an adult.<\/p><h5>Waiver and Release from Liability<\/h5><p>Our\u00a0Waiver and Release from Liability Form\u00a0(the\u00a0<a href=\"https:\/\/www.mtcookguides.co.nz\/waiver\/\">\u201cWaiver and Release\u201d<\/a>), as attached, forms part of these terms and conditions.\u00a0By making a booking with Us You are agreeing to the terms of the Waiver and Release.<\/p><h5>Cancellations<\/h5><p>You must telephone 0800-68-2665 or +6434351001 to cancel Your booking. \u00a0In the event of a cancellation or amendment to your booking, notification period is in NZ time (NZST).<\/p><p>The following cancellation policy applies if You wish to cancel any booking for a trip that You have made with Us (other than if You are a tour operator):<\/p><p><strong>No Cancellation Fee Payable if:<\/strong><br \/>You cancel Your booking at least 24 hours before the reporting time for Your trip or We cancel for any reason before the trip has commenced.<\/p><p><strong>Cancellation fee of 100% of the cost of the trip is payable if:<\/strong><br \/>You cancel Your booking less than 24 hours before the reporting\u00a0 time for Your trip or You do not show up at the reporting time for the trip.<\/p><p>Any refund will be credited to the credit card You used to pay for Your trip.<\/p><p><strong>Due to exchange rate fluctuations, at times there may be some variance in the amounts refunded compared to the amount initially charged. We do not accept any liability for these variances or any subsequent credit card\/bank charges relating to these transfers to customer\u2019s accounts.<\/strong><\/p><p>The following cancellation policy applies to tour group cancellations by\u00a0<strong>tour operators<\/strong>:<\/p><p>(a)\u00a0If the tour operator notifies Us more than 48 hours before the reporting time for the group\u2019s trip of any cancellation, then no cancellation fee will be charged.<\/p><p>(b)\u00a0If the tour operator notifies Us between 24 hours and 48 hours before the reporting time for the group\u2019s trip, We will invoice the tour operator 50% of the total cost of the trip.<\/p><p>(c)\u00a0If the tour operator notifies Us less than 24 hours before the reporting time for the group\u2019s trip or if the group does not show up at the reporting time of their trip, We will invoice the tour operator 100% of the total cost of the trip.<\/p><p>(d)\u00a0If the group is going to be late or unable to report for the trip on time, the tour operator should notify Us as soon as possible.\u00a0We will make every effort to allocate another time slot for the group.\u00a0If it is not possible to allocate another time slot We reserve the right to invoice the tour operator 50% or 100% of the total cost of the trip, in accordance with clauses\u00a0(a)\u00a0and\u00a0(b)\u00a0above, depending on the timing of the notice given by the tour operator.<\/p><p>(e)\u00a0If We cancel the trip due to weather, environmental factors or for any other reason, We will contact the tour operator to ensure that it receives an appropriate refund.<\/p><p>We do not accept cancellations from You due to weather conditions, other than in accordance with Our cancellation policy as set out in clauses 9, 10 and 11 above. We still operate Our trips in the rain.<\/p><p>We reserve the right to change the duration and the given description of the trips in response to changing weather and environmental conditions. Where applicable, partial refunds may be given. Please notify Us if You would like details for Our partial refund policy.<\/p><p>14. We reserve the right to shorten or cancel trips if Your health, fitness or ability is not appropriate for the trip on which You are booked and in such circumstances You will not be entitled to a refund.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Let us know if you have any questions. Terms These terms and conditions are the terms upon which Aoraki-Mt Cook Glacier Guiding Limited Partnership (\u201cWe\u201d, \u201cUs\u201d or \u201cOur\u201d) permits You to make bookings with Us using Our website, by email, fax or telephone. 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